Refund policy

Refund Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed and unused, with all original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

To start a return, email us at support@scanderepeak.com with your order number and the reason for your return. We'll reply within 1 to 2 business days.

If your return is accepted, we'll send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not mail returns to our business address.

Return shipping costs

For returns due to sizing or a change of mind, the customer pays for return shipping. If your item arrived damaged or defective, or you received the wrong item, we cover the cost of return shipping.

Damages and issues

Please inspect your order when it arrives. If your item is defective or damaged, or you received the wrong item, email us within 7 days of delivery with your order number and photos of the item and packaging, so we can evaluate the issue and make it right with a replacement or a full refund.

Exceptions and non-returnable items

Gift cards cannot be returned. Items that have been worn, washed, altered or damaged after delivery, or that are missing their original tags, are not eligible for return. Clothing that has been used outdoors (for example on a hike, climb or camping trip) counts as worn. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Cancellations

You can cancel or change your order free of charge before it ships. Orders are processed within 1 business day, so please email us as soon as possible. Once an order has shipped, it can no longer be cancelled, but it can be returned under this policy.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, your refund will be issued to your original payment method within 5 business days. Please remember that your bank or credit card company may take an additional 5 to 10 business days to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@scanderepeak.com.

Contact information

Store name: Scandere Peak
Address: 306 Tallahassee Dr NE, St. Petersburg, FL 33702, United States
Phone: +1-727-358-3406
Email: support@scanderepeak.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET). Saturday and Sunday: closed.
Contact form: scanderepeak.com/pages/contact

We reply to all messages within 1 business day.